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STORE POLICY

1. Product Quality & Safety

  • All dog treats are made with high-quality, pet-safe ingredients.

  • We do not use artificial preservatives, fillers, or ingredients known to cause harm to pets.

  • Treats are prepared and packaged in sanitary conditions and comply with relevant pet food regulations.

2. Allergens & Ingredients

  • Ingredient lists are provided for all products.

  • It is the customer’s responsibility to check ingredient information before purchase.

  • If your dog has allergies or dietary restrictions, please consult your vet before offering any new treats.

3. Storage & Shelf Life

  • Treats should be stored in a cool, dry place.

  • Best-by dates are listed on packaging.

  • Once opened, treats should be consumed within the recommended time frame to ensure freshness.

4. Returns & Refunds

  • For hygiene and safety reasons, we cannot accept returns of opened or used treats.

  • If your product arrives damaged or is incorrect, please contact us within 7 days of delivery with a photo for review.

  • Approved refunds or replacements will be processed promptly.

5. Order Cancellations

  • Orders can be canceled within 12 hours of placement if they have not yet shipped.

  • Once shipped, orders cannot be canceled.

6. Shipping

  • We offer standard and expedited shipping options.

  • Shipping rates and estimated delivery times are calculated at checkout.

  • We are not responsible for delivery delays caused by the carrier.

7. Contact & Customer Service

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